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Our Terms & Conditions

1.  Overview of Terms

Thank you for signing up for GetGranted, a web-based software-as-a-service application (“GetGranted”) created and operated by Granted Consulting Inc. (“we” or “us”), along with other services provided by us (collectively, the “Service”). These terms and conditions are a legally binding contract between you and us regarding your use of the Service (the “Terms”). Please review these Terms carefully. By accessing or using the Service offered by us, you are confirming that you have read, understand and accept these Terms. 


By using our Service, you confirm that: (a) you will only use our Service for business and professional reasons; (b) you are at least 19 years old or are otherwise able to enter into a legally binding agreement; (c) you accept and will comply with the Terms; (d) if you are using our Service as a representative of an organization, you have the power to enter into legally binding agreements for the organization; and (e) you are responsible for anyone that uses our Service through your account, such as your employees, consultants or contractors.  


We reserve the right to change these Terms at any time and for any reason. Modifications will become effective upon the earlier of: 1. your acceptance of the modified Terms and 2. 30 days after we publish the modified Terms on our website https://granted.ca/terms-conditions/. Disputes arising under these Terms will be resolved based on the version that was in effect at the time the dispute arose. You are responsible for regularly reviewing the most current version of these Terms. Though we will notify you of any changes that, in our sole discretion, materially impact these Terms, your continued use of the Service after any such changes have been made will constitute your consent to such changes. 


2.  Defined Terms. 

The following bolded words used throughout these Terms have specific meanings: 


“Account” means a unique account created for you or employees of your company to access the Service. 

“Customer(s), User(s), you, your”: and similar terms, whether capitalized or in lower case, means the person or legal entity accessing or using the Service. To avoid doubt, if you are accessing and using the Service on behalf of a company (such as your employer) or other legal entity, you, your, or Customer means the company or other legal entity on whose behalf you are using the Service. 

“Customer Data” means all data, information, content or material submitted by Customer or on behalf of Customer in connection with the use of the Software Service, storage space, the Account, or any combination of them. 

“Funding Entities” means the entities that provide grant funding, such as government entities and agencies and their respective websites, which will contain the most up-to-date information on the specific grants such entities and agencies are offering.      

3.  Our Services

     GetGranted is a proprietary self-service grant matching platform that enables entrepreneurs and companies to look for grants that match their business profile. GetGranted works best on computer-based web browsers, in particular Chrome, FireFox, and Safari, although it is accessible through mobile phone web browsers. We do not guarantee that it will work properly through any other browsers. GetGranted is available in three tiers, each with different levels of features and Services offered:


Free


Free is our simplest offering, granting you access to, based on the Customer Data that you provide: 


  • a list of grants for your business

  • a monthly grant update newsletter


Self-Serve


Self-Serve is offered on a monthly or annual basis, granting you access to our Free features as well as:

  • Automated notifications for grants for which we believe you may qualify, including a brief summary of the grant program and the dollar amount of the maximum grant subsidy; 

  • Up-to-date summaries of available grants;

  • GetGranted’s Grant Dashboard, allowing you to keep track of the grant process; and

  • Pay-per-use grant support from our grant experts, with specific services and pricing available through GetGranted.


Granted Starter


Granted Starter is our premium self-service offering, combining the flexibility of GetGranted with limited access to full, white-glove grant support from our grant experts provided to our full-service boutique clients. Granted Starter is offered on an annual subscription basis, granting you access to our Self-Serve features and 3 tokens for our full grant support per year (a “Token”). How the Token system works:


  • Certain grants in GetGranted’s compiled grant database are marked as eligible for our full, white-glove support (each a “Supported Grant”) – meaning that we would provide you with support from our team of grant specialists, who will assist along every step of that grant’s process. This support includes: compiling all grant requirements, writing the grant application, and compliance with timelines, but does not include actual submission of the Supported Grant on your behalf to its appropriate Funding Entity – you are responsible for doing so. However, after you submit a Supported Grant for which a Token is used, our support team will also provide assistance addressing any issues that arise, claims, and post-approval reporting requirements. 


  • Tokens will expire at the end of your annual subscription and will not roll over to a new annual subscription. For each referral that you refer to us that signs up for Granted Starter, we will award you with 1 additional Token, valid for 1 year from the date your referral signs up for Granted Starter. If your annual Granted Starter subscription expires and is not renewed, any unused and awarded Tokens will also expire. 


  • You may use one Token for each Supported Grant that you would like us to assist you with. Tokens are considered fully redeemed once the Funding Entity issues a decision approving the Supported Grant, and will be refunded if the Supported Grant is rejected or the Funding Entity does not provide a decision. Tokens are not refundable if you have made any changes that affect your eligibility for the Supported Grant after the application is submitted or while a decision from the Funding Entity is pending. 

 

  • If a Supported Grant is approved, we will charge you a success-based fee (“Success Fee”) of 25% of the amount approved (NOT the actual dollar value provided) by the Funding Entity. 


  • Prior to using a Token for a Supported Grant, we will provide you a quote of what we expect the associated Success Fee will be. You must approve and sign the quote within 5 days of receiving it. By approving the quote, you agree that the actual Success Fee may differ from the quote and you agree that the Success Fee will be adjusted based on the Supported Grant’s actual approval amount upon receipt of an adjudicated decision from its Funding Entity. 


  • Success Fees are due to us within 30 days of the Supported Grant being approved by its Funding Entity. Your obligation to pay us the Success Fee is independent from the Supported Grant funds being disbursed to you by its Funding Entity. 


  • For example, even though you receive Supported Grant funds from the Funding Entity 60 days after it is approved, you are still required to pay us the associated Success Fee within 30 days of approval. 


  • Most if not all grants are subject to strict timelines. It is critically important that you provide us with all information required throughout the Supported Grant application and claims process in a timely manner. 


  • You agree to respond to our requests for information within 2 business days of their requests. 

  • For each Supported Grant, if you fail to respond in time or at all after 3 requests from us, the Token used for that Supported Grant will be forfeited and we reserve the right to stop working on that Supported Grant. 

  • Once a Supported Grant is approved and is in the claims process, if you fail to respond it time or at all after 2 requests from grant specialist, we reserve the right to stop working on that Supported Grant and you will still be responsible for paying us the Success Fee. 


  • Limitations for Self-Serve and Granted Starter:


  • Outside of our errors, omissions, or negligence, we are not responsible for the failure of any Supported Grant application. 


  • We are not responsible for the grant application process, its outcome, or claims for approved grants that are conducted by you, in whole or in part. 


  • If we determine that any funding you receive via a Supported Grant was used in an unethical manner, in violation of the terms of the funding agreement between you and the Funding Entity, or contrary to law, we reserve the right to revoke your future use of Tokens  and, in such a case, you will still be responsible for paying us the Success Fee.  


Limitations of our Services and Disclaimers


We are an independent organization that aggregates and summarizes information regarding grants from Funding Entities and provides this information to you via GetGranted and automated email notifications. We do not sponsor grant funding. We are not a part of and are not affiliated with the Government of Canada or any other Funding Entities that provide grants. You cannot use the Service to dispute disagreements with the Funding Entities. We are not responsible for the outcome of grant funding applications. As a self-service application, you are expected to familiarize yourself with GetGranted’s search functionality. Although you may request our assistance, we are not responsible for any self-directed searches for grants you undertake on GetGranted. 


Information on GetGranted comes from many different governmental departments and agencies, as well as external sources. Reasonable effort is made to ensure the accuracy, currency and reliability of the content on GetGranted and in our email notifications. However, at any given time, some details may not yet reflect recent changes. We assume no responsibility for the availability, accuracy, completeness or timeliness of any of the information, or for the fitness of such information for any particular purpose. Always refer to the official grant site for current terms of how a particular grant works.


All opinions and evaluations expressed by us or as part of the Service are a matter of opinion and are not fact. More specifically, our analysis of grants and their respective suitability for you is our opinion only and not the opinion of the Funding Entities or those who make decisions on grant funding. 


By using the Service, you agree to receive all notifications, e-mails, and follow-ups from us regarding the Service we are providing to you. We update GetGranted with new grants and updated information on a weekly basis. If your search preferences or alerts are triggered by our weekly updates, you will receive an automated email notification of a new or updated grant that fits your search preferences or alerts. If there are no updates relevant to you in any given week based on your search preferences or alerts, you may not receive any notifications. Our weekly updates also mean that there could be a delay between when a grant becomes available and when we notify you about the grant. You agree that we will not liable or responsible in any way for the results of any delays in providing this information to you.


You agree to indemnify and hold Granted Consulting Inc. and its officers, directors, employees, agents and subcontractors harmless for any loss, damage, cost, expense, liability or claim suffered or incurred by, or made against, us  arising out of our breach of these Terms, or user fraud, misrepresentation, negligence or wilful misconduct under these Terms.  





8.  Using your Account

When using the Service, you are responsible for any activities that take place under your Account name and password. You agree to: 


(a)  keep usage and access authorizations assigned to you a secret, and to protect your password against theft or access by third parties and to not disclose them to unauthorized users; 

(b) notify us immediately if you suspect any unauthorized persons may have obtained knowledge of your access data and/or passwords, and to cancel your Account immediately if you discover an actual breach of your access data or passwords; 

(c) comply with the restrictions and obligations contained in these Terms and to address any violations of them with the objective of preventing future violations; and

(d) check your data and information for viruses and other malware prior to sending data and information to us, and to implement appropriate anti-virus programs. 

     

Use Restrictions 


You may use the Service for your own internal business operations only. Except as otherwise explicitly provided for in these Terms, you will not, and will not permit or authorize third parties to: 

(a)  license, sublicense, sell, rent, lease, or otherwise permit third parties to use the Service; (b) use the Service to provide services to third parties (e.g., as a service bureau); 

(c) circumvent or disable any security or other technological features or measures of the Service; 

(d) decrypt, decompile, disassemble, reconstruct or otherwise attempt to discover the source code, any software or proprietary algorithms used, except as permitted under mandatory applicable laws, reverse engineer any element of the Service, or use the Service or any of our Confidential Information (as defined below) to compete with the Service; 

(e) modify, adapt or hack the Service to falsely imply any sponsorship or association with us, or otherwise attempt to gain unauthorized access to the Service or its related systems or networks; 

(f) use the Service in any manner that interferes with or disrupts the integrity or performance of the Service or the components of the Service; 

(g) use the Service to knowingly post, upload, link to, send or store any content that is defamatory, libelous, fraudulent, derogatory, abusive, obscene, unlawful, hateful, harassing, violent, threatening, racist, or discriminatory, or that contains any viruses, malware, Trojan horses, time bombs, or any other similar harmful software or to otherwise interfere in the proper functioning of the Service; 

(h) attempt to use any method to gain unauthorized access to any paid features of the Service or access to non-public areas of the Service or to the technical systems on which the Service is based; 

(i) test, scan, or examine the vulnerability of the Service, or use automated scripts to collect information from or otherwise interact with the Service; 

(j) use robots, spiders, scrapers or other similar data collection or extraction tools, utilize programs, algorithms or methods to search, access, acquire, copy, or monitor the Service; 

(k) intentionally utilize devices, software or routines which have a disruptive effect on the applications, functions or usability of the Service or willfully destroy other data, systems or communications, generate excessive load, or harmfully interfere, fraudulently intercept or capture any of our confidential information or that of our users; 

(l)  deep-link to the GetGranted website for any purpose (other than GetGranted’s home page), unless expressly authorized in writing by us; or 

(m) impersonate any other user of the Service. 

     

7.  Pricing and Price Changes

We display the standard prices of our Service levels and pay-per-use Services within GetGranted. Pricing and availability of all Services are subject to change at our discretion at any time and for any reason. We may not display all our special pricing or offers on our website or on GetGranted. We may or may not offer you special pricing or offers, and we may offer special pricing or offers to others but not you, at our discretion. 


When you purchase a subscription for Self-Serve or Granted Starter, you will initially be charged at the rate applicable at the time of your agreement to subscribe. If the price of your Service level later increases, we will notify you in writing of the increase and give you the option to accept or decline the price increase, which will apply to the next payment due from you after the notice. 


If we give you less than 30 days’ prior notice, the price increase will not apply until the payment after the immediately next payment due. If you do not wish to pay the increased price for the Service, you may cancel the subscription on your Account’s billing and subscription page and you will not be charged further amounts for the subscription, provided you have cancelled no later than 30 days after we notify you of the price increase. 


If you cancel your subscription and you later decide to re-subscribe, you will be charged at the then current subscription rate. 


6. Payment

You agree to pay all applicable Service fees and applicable taxes associated with your Account and your chosen level of Service in advance of payment deadlines. Please note that depending on your payment method and location, local tax may differ. All payments are non-refundable. We may suspend your Account and your access to the Service until any late payments you owe us have been received.  


You are responsible for providing us your current invoicing address and/or email address. We bear no responsibility or liability for your failure to do so. 


We accept payment by credit card (Visa and Mastercard only). We may add or remove payment processing methods at our discretion and without notice to you. 


You must update your Account with any changes in credit card information or communicate such changes to us at least ten (10) business days before the end of the applicable billing cycle. Notification of these changes should be made via your billing and subscription page on GetGranted. Any changes received after this deadline can only be reflected in the following month’s withdrawal. If your payment is declined for whatever reason, we reserve the right to cancel your subscription until payments have resumed. 



You may have purchased a product or Service that converts to a subscription that is automatic billed after a trial period. If you do not want to continue the Service, you are responsible for cancelling your trial within the period specified before automatic billing commences. 


4.   Third Party Content

The Service may contain links and references to external third-party websites. We may, from time to time and at our sole discretion, add or remove links to third-party websites and content. These links are provided solely as a convenience to you, and your access to any such websites is at your own risk. Links to other websites or references to products, services or publications do not imply endorsement or approval from us. These websites are not part of GetGranted. We have no control over their content or availability. 


We encourage you to be aware when you leave GetGranted, and we recommend that you review the information provided by the third parties with respect to their websites (such as, but not limited to, the terms of service and privacy policy). We do not review, approve, monitor, endorse, warrant, or make any representations with respect to such websites. 


In no event will we be responsible for the information or content contained on any third-party websites, or for your use of, or inability to use, such websites, or any transmissions you receive from such websites. You hereby release us from any damage or liability arising from your use of any third-party website. 


You confirm that we have no control over, and no duty to edit or review for accuracy or appropriateness, any information or data provided by you or information provided by any supplier offering services or programs by means of the Service (“Third Party Suppliers”). We do not provide any warranty whatsoever, neither on our own behalf nor on behalf of any Third Party Supplier, with respect to any services of Third Party Suppliers. You hereby release us from any damage or liability arising from any acts or omissions on the part of any Third Party Supplier. 


5.  Limitation of liability

We are not responsible or liable for any damages or viruses that may infect your computer equipment or other property as the result of access to GetGranted, our website, by you downloading any of its content, or use of our Services. UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (TORT, CONTRACT, OR OTHERWISE), WILL WE BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES OF ANY TYPE INCLUDING, WITHOUT LIMITATION, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, COMPUTER FAILURE OR MALFUNCTION, LOSS OF BUSINESS INFORMATION, AND ALL OTHER COMMERCIAL DAMAGES OR LOSSES, EVEN IF WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY OTHER PARTY. OUR MAXIMUM LIABILITY IN CONNECTION WITH ANY SINGLE INCIDENT ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE AMOUNT YOU HAVE PAID UNDER THESE TERMS IN THE 12 MONTHS PRECEDING THE INCIDENT, AND IN NO EVENT WILL OUR CUMULATIVE LIABILITY TO YOU OR ANY OTHER PARTY FOR ANY LOSS OR DAMAGES RESULTING FROM ANY CLAIMS, DEMANDS, OR ACTIONS ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICE OR THE USE OF THE SERVICE EXCEED THE AMOUNT YOU HAVE PAID FOR THE SERVICE UNDER THESE TERMS. 

9.  Cancellations

To cancel your subscription, visit your Account’s billing and subscription page on GetGranted. If you purchased an annual-recurring periodic subscription to our Service (either Self Serve or Granted Starter), you may cancel that subscription at any time before the end of the applicable billing cycle, and the cancellation will apply to the next period. For example, if you purchase an annual subscription, you may cancel that subscription at any time during the subscription, and the subscription will be cancelled as of the following billing date. 


If you cancel, you will not receive a refund for the current billing period. Once a subscription is cancelled, you may lose the existing data attached to your Account as well as any email reminders for new grants from the date of cancellation onwards. We reserve the right to retain all non-personal data associated with users who cancel their Service. 

10. Termination

We may refuse to provide the Service to anyone, for any reason and at any time. We may also immediately suspend or terminate your access to our Service for any reason, at any time, without notifying you in advance. If we terminate your access to the Service because you violated these Terms, you will NOT receive a refund. If we terminate your access to the Service under this section without your violation of these Terms, we will refund you the unused portion of the Service for which you have subscribed. If you have paid for a full-year Self-Serve subscription, you can downgrade it to a monthly fee structure. Any credits that exist must be used by the original termination date of your annual contract.

11. COPYRIGHT, PERMISSION TO REPRODUCE AND THIRD-PARTY MATERIALS

Materials on GetGranted and in our newsletters and communications are produced and/or compiled by us for the purpose of providing you with direct access to information about government funding in Canada. The material used throughout GetGranted is protected by the provisions of the Copyright Act, by Canadian laws, policies, regulations and international agreements. All copyright, trademark and other proprietary rights notices included in GetGranted belong to us. Some of the materials and graphical elements found on GetGranted are subject to copyrights held by other organizations. In such cases, restrictions on the reproduction of materials or graphical elements may apply; it may be necessary to seek permission from the author or copyright holder prior to reproduction. 

13. Privacy and Confidential Information

We are committed to ensuring the protection of user privacy through responsible personal information practices. Please refer to our privacy policy located at https://granted.ca/privacy-policy/.


Definition of Confidential Information. For the purpose of these Terms, “Confidential Information” means non-public information of GetGranted or you, disclosed by either party to the other party, either directly or indirectly, in writing, orally or by inspection of tangible objects, or to which the other party may have access, which (i) a reasonable person would consider confidential or (ii) is marked “confidential” or “proprietary” or some similar designation by the disclosing party. Confidential Information will not, however, include any information that (i) was publicly known and made generally available in the public domain prior to the time of disclosure by the disclosing party; (ii) becomes publicly known and made generally available after disclosure by the disclosing party to the receiving party other than as a result of a violation of this Agreement by the receiving party; (iii) is already in the possession of the receiving party at the time of disclosure by the disclosing party, as shown by the receiving party’s files and records; (iv) is obtained by the receiving party from a third party without a breach of the third party’s obligations of confidentiality; or (v) is independently developed by the receiving party without use of or reference to the disclosing party’s Confidential Information, as shown by documents and other competent evidence in the receiving party’s possession. 


Protection of Confidential Information. The receiving party shall not disclose, use, transmit, inform or make available to any entity, person or body any of the Confidential Information, except as a necessary part of performing its obligations under these Terms, and shall take all such actions as are reasonably necessary and appropriate to preserve and protect the Confidential Information and the parties’ respective rights therein, at all times exercising at least a reasonable level of care. Each party agrees to restrict access to the Confidential Information of the other party to those employees, advisors, agents and other representatives who require access in order to perform its obligations hereunder and who agreed to be bound by these obligations of confidentiality and non-disclosure. 

14.  Data Protection

We have put a number of technological protections in place to ensure online transactions completed on the site are safe and that user information is secure. GetGranted’s Secure Sockets Layer (SSL) software is the industry standard for secure online commerce transactions and data encryption. You further authorize GetGranted to store your credit card information in the third party services used by GetGranted (Calendy and Stripe). 


GetGranted only collects specific personal information from users (such as name, phone number or email) if they supply it. You agree that as part of the Service to receive certain communications from us or our strategic partners. Communications may include account creation confirmations, service announcements, administrative messages, alerts, newsletters and commercial offerings from us or our partners. When you register for a paid Service level, you recognize that you may be asked to share potentially sensitive information about your business or projects, which may include growth objectives, financial projections, a business plan, or personal details of you or your employees. If you are unwilling to upload such sensitive information to GetGranted, notify us and we will make reasonable efforts to accept the sensitive information via email or other communication medium. 


To improve GetGranted and the Services we offer, we anonymise and aggregate user data. By using the Service, you acknowledge and agree that we may: 

(i) collect, process, and aggregate any data used with, stored in, or related to the Service including, without limitation, your business’s size, industry, and the types of grants you apply for, and create aggregate data records (“Aggregate Data”) by removing any personally identifiable information (“PII”) from the underlying data;

(ii) use Aggregate Data to improve the Service, develop new services, understand demand trends and general industry trends, develop white papers, reports, or databases summarizing the foregoing, and generally for any legitimate purpose related to our business; and

(iii) share Aggregate Data with third parties or publish any reports, white papers, or other summaries based on Aggregate Data. 


For additional terms, please refer to our Privacy Policy located at https://granted.ca/privacy-policy/.

15. Official Languages, Questions, and Feedback

GetGranted and the Service are available in English. We encourage media to contact us at info@granted.ca. Complaints or inquiries can be sent to help@granted.ca. GetGranted welcomes any comments, bug reports, feature requests, suggestions or other feedback (“Feedback”) in any shape or form. GetGranted has no obligation to keep Your feedback confidential. By providing Feedback to Us, you grant GetGranted a non-exclusive, worldwide, irrevocable, transferable, royalty-free, perpetual, fully paid-up license to use your Feedback for any purpose. We will only e-mail you from the following domains: @granted.ca or @getgranted.ca. We are not responsible for any information you send to e-mail addresses that may be impersonating us and are not from one of these domains. 

16. Use of terms and headings

The headings in these Terms are for reference only, have no legal significance and may not be considered for the purpose of interpreting these Terms. 

17. Applicable Law

17.1. These Terms are governed by and interpreted in accordance with the laws of the Province of British Columbia. You irrevocably attorn to the courts of the Province of British Columbia to handle all disputes in connection with these Terms. 

18.  Successors and Assigns

This Agreement will ensure to the benefit of and be binding upon the parties and their respective successors and permitted assigns. 

19.   Severability

If any provision of these Terms is determined to be illegal or unenforceable, such provision will be ineffective to the extent of such illegality or unenforceability, but will not invalidate or affect the validity or enforceability of the remaining provisions.

Last Modified: December 2022

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